Responsible Gaming

The Stars Group strives to assist and protect players who are at risk of the potential negative effects of gambling through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and player verification.

Our dedicated, award-winning responsible gaming team was one of the first in the industry and is an integral part of the business.

Specialists provide around-the-clock support to anyone our frontline staff identify as demonstrating problematic behavior, or who identifies a potential problem themselves.

The Stars Group works closely with players, regulators and research institutions to help mitigate the problems players may face. Our responsible gaming team are public advocates for the implementation of safe and impactful practices in gaming and provides staff with regular responsible gaming training. We also work closely with responsible gambling institutions, charities and regulatory bodies by offering funding beyond that required by our regulators and supporting cutting edge research with data and first-hand experience.

Most importantly, we protect our players and those around them, helping them to identify the warning signs and risks, and offering various means of playing online in a safe and responsible manner.